Response Levels
We tailor our response to the criticality of the issue:
Emergency – Immediate make-safe for risks to people, property, or compliance
Urgent – Time-sensitive issues affecting operations or comfort
Routine – Non-critical faults scheduled at the next available slot
Discuss SLAs aligned to your sites, opening hours, and risk profile.
Sectors We Support
Retail and leisure, offices and workplaces, hospitality, education, healthcare, industrial and logistics, residential blocks, and mixed-use estates. Whether you manage one site or many, we align to your processes and reporting needs.
Safety and Compliance
We operate in accordance with risk assessments, method statements, and permits as required. Relevant works are completed by qualified engineers (e.g., Gas Safe for gas) and competent professionals for electrical and HVAC services. All documentation is stored and shared for your records.
Preventing Repeat Call-Outs
Reactive doesn’t have to be repetitive. After each repair, we identify root cause and, where helpful, recommend simple adjustments or planned maintenance to reduce future downtime and cost.
Reactive Repairs
Our rapid-response Reactive Repairs restore functionality quickly, safely, and with minimal disruption.
What We Fix
Unplanned faults can bring a site to a standstill. We respond at speed to:
Electrical faults and tripping circuits
Plumbing leaks, blockages, and burst pipes
HVAC failures and loss of cooling or heating
Glazing issues, smashed panes, and door closures
Roofing leaks and urgent make-safe works
Joinery, locks, shutters, and access problems
Lighting outages, emergency lighting faults, and controls
Minor fabric repairs to floors, ceilings, and fixtures
If it’s critical, we triage immediately and deploy the right specialist.
How It Works
Log the Issue
Call or submit a work request with a brief description and, where possible, photos.Rapid Triage
We assess risk, isolate hazards if required, and confirm priority.Dispatch the Right Team
An experienced engineer or vetted contractor attends with the correct parts and PPE.Fix First Time Where Possible
We target completion on the first visit. If further work is needed, you will receive a clear quote and timeline.Report and Close
You receive a post-visit report with photos, root cause, and recommendations to prevent recurrence.