Delivery Models
Shape delivery to match internal capacity and objectives.
Fully Outsourced FM Administration – We run day-to-day; you set strategy
Co-Sourced Support – Flexible augmentation during peaks or projects
Portfolio Management – Multi-site coordination with consolidated reporting
Interim & Overflow Cover – Holiday, maternity, or vacancy bridging
24/7 Out-of-Hours – Optional emergency response and escalation
How It Works
Discovery & Diagnostics
Workshops to understand your sites, compliance position, pain points, and success metrics.Data Capture & Site Survey
Asset registers, contract reviews, and risk mapping, so nothing is missed.Service Design
Bespoke scope, SLAs, and KPIs aligned to your hours, budgets, and risk profile.Mobilisation
Contractor onboarding, RAMS and permits, communications plan, and streamlined ways of working.Delivery & Assurance
Planned visits and reactive works managed end-to-end with clean documentation.Governance & Improvement
Weekly ops snapshots, monthly reviews, and quarterly strategy to reduce cost and risk over time.
SLAs & KPIs You Can See
Response, attendance, and completion times by priority
First-time-fix rate and average ticket age
Compliance certificate status and expiry exposure
Planned vs reactive ratio and spend by category
Customer satisfaction (CSAT) and repeat-fault trends
Systems & Integration
Already running a CAFM/CMMS? We work seamlessly within your ecosystem, or provide a lean alternative if you don’t have one. Your data remains yours and is maintained clean, structured, and exportable.
Bespoke FM Solutions
No two organisations operate the same way. Your buildings, teams, risk profile, and budgets are unique, your FM should be too. Our Bespoke FM Solutions let you configure a service package around your exact needs, whether you manage a single asset or a multi-site portfolio.
Build Your Own FM Package
Select what you need today and scale as your estate evolves.
Helpdesk & Job Management – Single point of contact, triage, scheduling, and real-time updates
PPM & Compliance – Statutory testing, certifications, and audit-ready documentation
Reactive Repairs – Fast attendance with a first-time-fix focus across core trades
Specialist Trades – Electrical, plumbing, HVAC, roofing, glazing, carpentry, and more
Cleaning & Hygiene – Daily routines, deep cleans, and specialist services
Grounds Maintenance – Landscaping, seasonal works, and external cleaning
Waste & Recycling – Segregated streams, collections, reporting, and cost reduction
Projects & Minor Works – Small refurbishments, roll-outs, and make-good programmes
Health & Safety Management – RAMS, permits to work, contractor vetting, and site inductions
Supplier & Contractor Management – Performance scorecards and rate governance
Energy & Sustainability – Quick wins, monitoring, and longer-term optimisation
Budgeting & Lifecycle Planning – Forecasts, asset registers, and replacement strategies
Tenant & Stakeholder Communications – Clear notices, updates, and satisfaction tracking
CAFM/CMMS & Reporting – Operate in your system or ours, with clean data and live dashboards
