person working building construction

Tools & Integration
Already using a CAFM/CMMS? We work within your ecosystem (e.g., Planon, Concept, ServiceNow) or provide lean workflows if you don’t have one. Your data remains yours, kept clean, consistent, and exportable.

Service Levels

  • Core Hours Helpdesk – 08:00–18:00, Monday to Friday

  • Out-of-Hours Cover – 24/7 optional for critical sites

  • Response Bands – Emergency, Urgent, Routine, aligned to your risk profile and SLAs

Governance & Reporting

  • Weekly Ops Snapshot – Open jobs, SLA performance, barriers, and next actions

  • Monthly Review – Trends, spend analysis, contractor scorecards, improvement plan

  • Quarterly Strategy – Budget outlook, lifecycle priorities, PPM vs reactive ratios

Who We Support
Managing agents, landlords, occupiers, estates teams, and multi-site operators across retail and leisure, offices, hospitality, education, healthcare, industrial and logistics, residential blocks, and mixed-use portfolios.

Flexible Engagement

  • Overflow & Holiday Cover – Extra capacity when volumes spike

  • Interim FM Support – Bridging maternity/sickness leave

  • Full Outsourced Admin – We run the helpdesk, you steer the strategy

Compliance & Risk Management
We maintain current insurance and accreditation records, ensure RAMS and permits are in place before attendance, and keep a clean evidence trail for every job. When regulations change, we update processes and advise proactively.

Facilities Management Support

We partner with FM and property teams as a single point of contact, managing day-to-day operations so you can focus on strategy.

What We Do
From raising jobs to closing them out, we run the administration and coordination that keep buildings safe, compliant, and operational:

  • Helpdesk & Job Logging – One inbox/phone line for all requests, with triage and prioritisation

  • Contractor Coordination – Right trade, right time; inductions, access, and site briefings handled

  • SLA & KPI Tracking – Live monitoring of response, attendance, and completion against agreed targets

  • Compliance Administration – RAMS, permits to work, insurance, accreditations, and document control

  • Quotes & Purchase Orders – Competitive quotes, approvals, POs, and budget tracking

  • PPM Calendar Support – Scheduling, reminders, and certificate collation

  • Stakeholder Communications – Clear updates for site teams, tenants, and landlords

  • Reporting & MI – Weekly/monthly dashboards with actionable insights

How It Works

  1. Onboard & Mobilise
    We map sites, assets, SLAs, preferred suppliers, and escalation paths, then agree comms lines and reporting cadence.

  2. Intake & Triage
    Requests via phone, email, or portal are risk-assessed, prioritised, and routed to the right contractor or engineer.

  3. Schedule & Dispatch
    Attendance arranged around operations (including out-of-hours). Access, permits, and RAMS confirmed in advance.

  4. Monitor & Communicate
    Real-time updates from acceptance to completion. Issues escalated early, not after the fact.

  5. Close & Evidence
    Completion verified with photos, notes, and certificates. Costs checked against agreed rates; POs reconciled.

  6. Review & Optimise
    Regular reviews surface trends, repeat faults, and savings opportunities, turning noise into improvements.

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